Interpreting Service provides a 24-hour health
interpreting service to Auckland District Health Board and service to
external services during normal business hours. For all enquires contact
our service on 630 9943 and ask to speak with Interpreting Service or
e-mail bonniey@adhb.govt.nz /
sapnam@adhb.govt.nz
Fees : Free to client (ie patient) but health providers will be charged
a set fee.
Services :
- Interpreters are available for face to face
interpreting
- Phone interpreting
- To confirm booked appointments with non-English
speaking clients
- To ensure that an adequate medical history is
obtained
- In the case of a medical emergency
In New Zealand, every individual has the legal right
to an interpreter when dealing with the law, with health service
providers or during elections, in keeping with Article 21 of the
Universal Declaration of Human Rights. (United Nation website)
ADHB Interpreter Service
Operations Manual
This manual is designed to ensure high standards of professional
interpreting are used and maintained within Auckland District Health
Board (ADHB).
- Part one Information for Health Providers
- Part two Information for Interpreters
- Part Three Information for Health Service
Users/Patients
[download pdf file]
Let's Talk -
What's inside 'Let's Talk'
In Part 1:
- Why trained interpreters should be used
- Where to get an interpreter
- How to work with an interpreter
- The importance of interview briefing and
debriefing with the interpreter
- How to contract and pay the interpreter.
In Parts 2 and 3:
Practical information for government agencies on the process of hiring
and working with trained community interpreters the key issues in using
trained and competent interpreters in government agencies.
The first edition is still available in hard copy, please contact us for
copies of the first edition (published) or second edition (photocopy).
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Ministry of Health
