Auckland District Health Board Home  |  A-Z of Services  |  Site Map  |  Contact Us  |  Phone Directory  |  Search     
Auckland District Health Board  
part of menu  

Your Rights
Navigation Bar Image

    horizontal line
 Published: 28/07/2016

Privacy statement
Published: 28/07/2016

Auckland City Hospital

Auckland City Hospital

Patient information - overview

At Auckland City Hospital we aim to give patients our best service at all times. If you have any questions about the hospital or your care, please talk to a staff member in the hospital or contact us. You can download a printable copy of our Auckland City Hospital in-patient brochure or our Auckland City Hospital and Starship Hospital clinic brochure.


What to bring to the hospital

Please bring the following items with you:

  • Your passport, birth certificate or New Zealand citizenship certificate if you need to confirm that you are eligible to receive publicly funded healthcare.

  • Any relevant x-rays and scans.

  • All medicines and ointments you are using.

  • Medical devices, such as hearing aids and dentures.

  • A small amount of cash ($20 or less).

Overnight stays:

Storage space is limited so please do not bring unnecessary clothing. Please make arrangements with a family member or friend to wash your personal clothing as there are limited facilities for this in the hospital. We recommend personal items be named.

  • One change of comfortable day clothes.

  • Night-dress or pyjamas and dressing gown.

  • Slippers / shoes / jandals.

  • Personal toiletries (for example a toothbrush and toothpaste).

If you are unsure about whether you need to bring anything else with you, please contact the specific service/department or call the main hospital number – (09) 367 0000.


Your room

When you arrive, a member of staff will orientate you to the ward or unit. They will show you how to call for assistance using the call bells at your bedside and in the bathroom. A folder with information about the hospital and health issues is in your bedside locker.

If you have any questions, please ask a staff member.


Meals and nutrition services

Each day you will receive a menu with meal choices for the next day. Please fill in the menu and nutrition staff will record your choices. Dietitians can advise you on all aspects of your nutritional care. If you are on a special diet or you want to talk to a dietitian please tell your midwife or nurse when you arrive.


Meal times are:

  • Breakfast 7.45am - 9.00am

  • Lunch 12.30pm - 1.15pm

  • Dinner 5.15pm - 6.15pm

Smokefree site

Smoking is not permitted anywhere on the hospital grounds. All patients will be asked about their smoking status on admission and smokers will be offered nicotine replacement therapy to reduce their cravings while in hospital. For advice and support to stop smoking and to access low cost nicotine replacement therapy contact Auckland DHB Smokefree Services on 0800 667 833 and leave a message, Quitline on 0800 778 778 or talk to your GP.



Planning for your discharge home or to another facility is an important part of your time in hospital. We usually complete the final checks and paperwork in the mornings so that you will be discharged by 11am. In most cases you will be moved to the Transition Lounge on Level 5 of the main hospital building (see map) to wait for your lift home or other transport. There is a nurse on duty in the Transition Lounge. Just outside the Transition Lounge there is a taxi rank and a 5-minute parking zone if you are being collected in a private car.


The Government requires that all patients prove that they are eligible to receive publicly funded health care. Find out more about eligibility.


Your rights

For more information visit our Your Rights page, with translated versions in Tongan, Samoan, Māori, Korean, Hindi and simplified and traditional Chinese.


Health and disability services
The Health Advocates' Trust provides a free, independent advocacy service to help people ensure their rights are respected. Phone 0800 555 050 or 623 5799 for the Auckland office. The Health and Disability Commissioner is an independent government agency setup to promote and protect the rights of consumers who use health and disability services; help resolve problems between consumers and providers of health and disability services; and improve the quality of health care and disability services.  Visit their website for more information about your rights or call them directly on phone 0800 11 22 33 or 09 373 1060 for their Auckland office.


Sharing information about you

We have a Patient Enquiries number - (09) 375 4300. We only give out information about the ward that a particular patient is in and their general condition. If you are a patient and do not want this information shared, please tell a nurse or midwife.


Clinical records

Clinical staff are available to discuss your records with you if you wish. You are also entitled to read your clinical records and can have a free copy of your record or any part of it. To order a copy, please place the following information in an envelope and we will respond to your request within 20 working days:

  • Your name, date of birth, and address.

  • A signed copy of some form of identification (e.g. passport or driver’s licence).

  • An outline of the information required.

Then send this information to:

Release of Information

Clinical Records Department

Auckland City Hospital

Private Bag 92024


Information from your clinical records may be used for clinical audit or to check the quality of the services we provided.  Information obtained for these purposes will not be used in a way that identifies you.


Health Passport initiative

The Health Passport is a booklet that contains information about how patients would like to communicate and be supported throughout their care. Patients who will benefit most from completing a Health Passport are those who have difficulty communicating, people with dementia and those who visit hospitals frequently. It is up to each individual patient whether or not they want to complete a Health Passport and how much information they include in it.

Contact us
Auckland City Hospital: (09) 367 0000

Enquiries about patients: (09) 375 4300

Enquiries about outpatient appointments: (09) 638 0400


Auckland City Hospital

2 Park Road


Auckland 1023

Auckland City Hospital map


Your feedback

We always welcome your feedback as it helps us to improve our services. You can talk directly to any of the clinical staff caring for you, or visit our feedback section for more options.