Patient information - overview
At Auckland City
Hospital we aim to give patients
our best service at all times. If you have any questions about the
hospital or your care, please talk to a staff member in the hospital
or contact us.
You can download a printable copy of our
Auckland City Hospital in-patient brochure
Auckland City Hospital and Starship Hospital clinic brochure.
bring to the hospital
Please bring the
following items with you:
passport, birth certificate or New Zealand citizenship
certificate if you need to confirm that you are eligible to
receive publicly funded healthcare.
x-rays and scans.
and ointments you are using.
devices, such as hearing aids and dentures.
amount of cash ($20 or less).
Storage space is
limited so please do not bring unnecessary clothing. Please make
arrangements with a family member or friend to wash your personal
clothing as there are limited facilities for this in the hospital.
We recommend personal items be named.
One change of
comfortable day clothes.
or pyjamas and dressing gown.
shoes / jandals.
toiletries (for example a toothbrush and toothpaste).
If you are unsure
about whether you need to bring anything else with you, please
contact the specific service/department or call the main hospital
number – (09) 367 0000.
When you arrive, a
member of staff will orientate you to the ward or unit. They will
show you how to call for assistance using the call bells at your
bedside and in the bathroom. A folder with information about the
hospital and health issues is in your bedside locker.
If you have any
questions, please ask a staff member.
Each day you will
receive a menu with meal choices for the next day. Please fill in
the menu and nutrition staff will record your choices. Dietitians
can advise you on all aspects of your nutritional care. If you are
on a special diet or you want to talk to a dietitian please tell
your midwife or
nurse when you arrive.
Meal times are:
Smoking is not
permitted anywhere on the hospital grounds. All patients will be asked about
their smoking status on admission and smokers will be offered
nicotine replacement therapy to reduce their cravings while in
hospital. For advice and support to stop smoking and to access low
cost nicotine replacement therapy contact Auckland DHB Smokefree
0800 667 833 and leave a message, Quitline on 0800 778 778 or talk
Planning for your
discharge home or to another facility is an important part of your
time in hospital. We usually complete the final checks and paperwork
in the mornings so that you will be discharged by 11am. In most
cases you will be moved to the Transition Lounge on Level 5 of the
main hospital building (see map) to wait for your lift home or other
transport. There is a nurse on duty in the Transition Lounge. Just
outside the Transition Lounge there is a taxi rank and a 5-minute
parking zone if you are being collected in a private car.
The Government requires
that all patients prove that they are eligible to receive publicly
funded health care. Find out more about
For more information visit our
Your Rights page, with translated
versions in Tongan, Samoan, Māori, Korean, Hindi and simplified and
Health and disability
Advocates' Trust provides a free, independent advocacy service to
help people ensure their rights are respected. Phone 0800 555 050 or
623 5799 for the Auckland office.
The Health and Disability Commissioner
is an independent government agency setup to promote and protect the
rights of consumers who use health and disability services; help
resolve problems between consumers and providers of health and
disability services; and improve the quality of health care and
disability services. Visit their website for
more information about your rights or call them directly on phone
0800 11 22 33 or 09 373 1060 for their Auckland office.
We have a Patient
Enquiries number - (09) 375 4300. We only give out
information about the ward that a particular patient is in and their
general condition. If you are a patient and do not want this
information shared, please tell a nurse or midwife.
Clinical staff are
available to discuss your records with you if you wish. You are also
entitled to read your clinical records and can have a free copy of
your record or any part of it. To order a copy, please place the
following information in an envelope and we will respond to your
request within 20 working days:
Your name, date of
birth, and address.
A signed copy of
some form of identification (e.g. passport or driver’s licence).
An outline of the
Then send this
Release of Information
Auckland City Hospital
Private Bag 92024
Information from your
clinical records may be used for clinical audit or to check the
quality of the services we provided. Information obtained for these
purposes will not be used in a way that identifies you.
The Health Passport is
a booklet that contains information about how patients would like to
communicate and be supported throughout their care. Patients who
will benefit most from completing a Health Passport are those who
have difficulty communicating, people with dementia and those who
visit hospitals frequently. It is up to each individual patient
whether or not they want to complete a Health Passport and how much
information they include in it.
Hospital: (09) 367 0000
patients: (09) 375 4300
outpatient appointments: (09) 638 0400
Auckland City Hospital
2 Park Road
Auckland City Hospital map
We always welcome your
feedback as it helps us to improve our services. You can talk
directly to any of the clinical staff caring for you, or
visit our feedback
section for more options.