printable PDF versions of Your
Rights patient brochures click on the translations below, or
continue down the page to read the English version in full.
We want to work together
with you so that you receive the best healthcare possible. When you
are in our care, you have the following rights:
To be treated fairly, with dignity and respect.
To make your own decisions about your care and treatment.
To be able to change your mind about aspects of your care.
To be asked for your consent (verbal or written) before we
carry out any treatment or procedure. (We may take into account
the views of your family or whanau if you are not able to
communicate with us).
To have your cultural needs respected.
To be made aware of the choices you have for your treatment,
including the benefits and risks involved. (In medical
emergencies this may not always be possible).
To be communicated with in a way that you understand. To be
offered an interpreter, if necessary.
To have all treatments, tests or procedures clearly explained
To have your personal information kept confidential.
To have a family member or support person accompany you
(for safety reasons this may not always be possible).
These rights also apply if you are asked to
take part in a research study or teaching session for training
staff. These rights are based on the Code of Health and
Disability Consumer’s Rights. A full copy of these rights is
available on the Health and Disability Commissioner’s website insert
for you in the best way possible our doctors, nurses and other
health professionals directly associated with your care need to view
your health information. Other Auckland DHB staff may need to view
your information for administration, quality improvement activities,
teaching and in some cases for medical research. We will always:
keep your personal information confidential.
let you view your records.
acknowledge your request for corrections to your records.
acknowledge your request not to release your information.
Your health information may be disclosed to
another health provider involved in your treatment or where
authorised by law. For further information about the privacy of
your information, call and speak to the Auckland DHB Privacy Officer
on: (09) 367 0000.
How you can help us:
Being actively involved in your treatment and care.
Telling us that when you support your agreed treatment.
Sharing with us any information that will help us with your care and
Being sensitive to the needs and privacy of others in our care.
Being respectful to our staff and our property.
Respecting our no-smoking policy.
value your feedback
If you have a concern or complaint about the service or care that
you or a family member received at Auckland DHB, please let us know
straight away. You can either speak to those providing your care, or
the charge nurse or midwife on the ward or clinic where you are
being treated. If you feel uncomfortable talking to these people, or
you aren’t satisfied with their response, please contact our
Consumer Liaison Team:
09 375 7048
Consumer Liaison Team, Auckland DHB, Private Bag 92024, Auckland
We always like to hear when members of our team have exceeded your
expectations. If you would like to comment on the service you
received or compliment a member of our staff, please contact the
Consumer Liaison Team directly or leave a comment on our Auckland
DHB Facebook page.
to do if you are not happy with our complaints process
If you are not happy with how your complaint was handled, you may
wish to contact the Health and
Disability Commissioner on: 0800 112 233 or complete their