Contact will be attempted with discharged patients from the DCCM.

Contact will be attempted approximately 6 months  post transfer from the DCCM.

Contact outside this timeframe work will be documented accordingly.

The Objectives of the Patient Follow-up Clinic are to:

• To provide professional and effective telephone contact with, or account of those patients, who have experienced critical illness that involved admission to the DCCM.

• To provide a quality service that, provides support, reassurance and information to patients and families following critical illness thereby facilitating a level of debriefing and to refer patients to a GP or appropriate health service as necessary.

• To collect and document data surrounding the patient’s perspective of their DCCM experience that will inform DCCM staff on patient outcomes and quality of service.

• To report and utilise the information gathered to meet the objectives of the quality plan, promoting a standard of excellence in patient care

• To protect the information so gathered in a manner that complies with the requirements of the Health Information Privacy Code.

• To provide an effective monitoring system of quality of service for the DCCM.