At the Greenlane Clinical Centre we aim to give you our best service at all times.  Please note the general information, more details about your visit will be available for you in the service you attend.  Our staff are always willing to help with any queries or requests so please ask.

There are no Emergency Services provided at the Greenlane Clinical Centre Site.  For emergencies you should go to your closest hospital's Emergency and Medical department or local accident clinic. 

Entrance

The main entrance for the Greenlane Clinical Centre is at Gate 1 Green Lane Road.  Unless your appointment letter directs you to another building clinics are accessed from the main building.  You will find signs inside the main door directing you to your clinic, if you are not sure which way to go please ask the blue-coated Site Ambassadors.  Please report to your clinic reception desk so that your arrival can be recorded. 

Waits/Delays

While we endeavour to see people on time, circumstances outside of our control can cause delays.  If you have registered at the reception desk and have been waiting for more than 30 minutes past your appointment time, please check back with the receptionist.

Your clinic visit can be extended if procedures or tests are needed such as X-rays, blood tests, or plaster changes, the receptionist will be able to give you information about this.  If for any reason you have to leave the centre before completing your appointment please let the receptionist know.

Hours of Operation

7:30 ?5:00pm, although some clinics run beyond this time.

Cash and Valuables

Please take care of your belongings; the Centre cannot accept responsibility for personal items.

Volunteer Ambassadors 

The Volunteer Site Ambassadors provide friendly assistance directing people around the Centre and other facilities as required.  If you need any physical help the Ambassadors will call for someone to assist you.  All Site Ambassadors are trained and easily recognised in their blue uniform.  The Site Ambassadors are based around main entrances and corridors. 

Smoking and Alcohol

Auckland District Health Board buildings and grounds are smokefree, smoking is not permitted at the Clinical Centre. 

For advice and assistance with smoking reduction speak to your doctor, nurse or midwife or telephone Quitline on 0800 778 778.  Or Aukati Kai Paipa on (09) 578 0941.  Alcoholic beverages or illegal substances must not be brought into the clinic buildings or grounds.

Interpreters

Interpreting services are available for those who need them.  When you are called to confirm your appointment, if you need an interpreter, please ask if one has been booked for you.

 

Contact Information - Help Us to Help You.

If you think you are:

Too ill to attend your appointment 
and /or
You change your address or contact phone number
or
You no longer need your appointment or to enquire about outpatient appointments.

Contact our Outpatient & Administration Call Centre staff they will be happy to help you.

Local Patients: Call 638 0400 

Out of Area Calls: 0800 PATIENT (0800 728 4368)