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Accommodation Rest homes & hospitals   Choosing a facility


 

Selecting a rest home or hospital is a very individual choice best decided by you and your family / whanau.
Many care providers now have their own websites, so you can view before visiting. Independent website
Eldernet has vacancy information for Auckland, Counties-Manukau, Waitemata, Waikato, Bay of Plenty, Tairawhiti, Mid-Central, Whanganui, Wellington and Canterbury. It also allows you to search for particular features. 

Rest home audit information is listed on the Ministry of Health site.
Day care or short stays can provide a gradual transition to long-term care. This way you are not moving to a totally new environment and there is time to get to know staff and residents. 

Often the need for residential care is urgent. If there is no vacancy at your first choice, you might have to consider another facility. This sometimes happens when you are in a public hospital and there is pressure for discharge. If you plan to transfer, it is best to make this clear from the beginning. Try to negotiate a shorter period of notice to avoid paying for both facilities during the transfer process.

If you move into a facility and then decide it is not the right place, you can move again. Re-contact Needs Assessment and Service Co-ordination to begin the transfer process. See ‘Transferring to a Different Facility’.

 

Greater Auckland rest homes and hospitals  
   
Northland rest homes and hospitals

 

Viewing the facility
Making an appointment to view a facility ensures the manager is free to talk with you, or you may prefer to arrive unannounced. It is best to avoid first thing in the mornings and mealtimes, as these are the busiest times for staff.

 
Ask questions about:

 

 

Ownership / Management

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Who owns the facility? Do they belong to an association?

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Who manages the facility? What experience do they have?

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What is the level of staff turnover?

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Is there a residents’ committee?

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Are there other levels of care on the same site?

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Is the facility on the market or about to change manager?

Additional Costs

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Do you have to pay more than maximum contribution? If so, what for?

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Is there an extra charge for an ensuite / superior room?

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Do you need to provide a guarantor for payment?

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Ask for a copy of the Admission Agreement and check for additional charges.

Meals

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Ask the residents about the food.

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What times are the meals - when is the main meal?

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Are the meals cooked on site or delivered?

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Are special / culturally appropriate diets available?

Care

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How are family / whanau involved in writing the Care Plan and reviews?

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What is the ratio of staff to residents?

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For rest homes, how many hours per week is a registered nurse on duty, and when?

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Which doctor visits, how often, and is there a choice?

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Can you have a shower every day?

Bedrooms

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Can you bring your own furniture?

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Is the bed a comfortable height?

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Can people enter your room without permission?

Bathrooms

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How close are the toilets to the bedrooms?

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Is there an ensuite? Ensuite usually means your own private toilet. A communal shower is often acceptable, as most residents need help.

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Is there a bath? Many facilities offer only a shower.

Other services

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Does a hairdresser call?

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Does the facility do residents’ hand-washing? What happens about items lost in the laundry?

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Is transport available for appointments and activities? Can it carry wheelchairs?

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Is there a free private phone for resident use?

Grounds and buildings

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Would you prefer a small or a large facility? Small facilities offer a more homely, personal environment, a larger place may have more company and organised activities.

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How many lounges are there? Is there a choice?

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Is there a pleasant, sheltered outdoor area to sit?

Activities

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How many hours per week does the activities person work?

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Are outings arranged and how often can each resident go?

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Is there extra cost for outings or activities?

Rules

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What happens if you want to move?

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Is there an area where residents can smoke?

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Can residents drink alcohol?

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Can you take your pet with you?

Fire safety

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Ask to see the Fire Certificate. An alarm system with both sprinklers and smoke alarms provides the best protection. Ask to see written proof of the last evacuation drill.

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Residents should only be moved outside in an extreme emergency. Are there safe areas within the complex?

Concerns

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How does a family / whanau member raise a concern?  It is ‘ok’ to talk about concerns. See Complaints.

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Is there an independent advocate? Who is it?